Root Cause analysis

Introduction

This ePITsolutions eLearning module is dedicated to Root Cause Analysis. Root Cause Analysis is one
of the best practices in Quality management for every activity in every kind of business. It enables to
identify the true cause of non-conformities and to define the correct corrective actions so that the
non-conformity does not happen again. This ePITsolutions eLearning module has been developed in
accordance with the IAQG recommendations that are available in the SCMH.
As such, it stands out of the usual familiarisation tools on Root Cause Analysis as it is illustrated by
business like situations, with the investigations of problems that may happen in the factories.

Prerequisite

This ePITsolutions eLearning module has been designed for every engineer and manager
(design, manufacturing, quality, certification, maintenance, …) who wants to understand how to
process a root cause analysis through practical running in business like situations.

Goals

• Understand how to process a root cause analysis,
• become the leader of the root cause analysis investigation group
• Be a member of the root cause analysis investigation group.

Time length

Playing the whole eLearning takes around 1 hour 30mn. If the result obtained in the ePractice shows
that some topics have not been understood, the training can be played again and the Menu
command can be used to come back directly to the corresponding chapter.

Access – how and how long

The training can be accessed online, once the payment is performed. Payment can be performed
with bank transfer and order to be sent by email for the subscription details.
The training is accessible, 24/24, 7/7 for the period that has been purchased for the enrolled trainee.
The access to the training requires a computer or a tablet and an internet connection. Except for
some attachments, training cannot be downloaded.

Tariffs

• 150 euros to access to the ePITsolutions eLearning Module during 14 consecutive calendar days,
  starting from the date indicated in the Order Form. This access is for ONE trainee only, as stated in
  the ePITsolutions eLearning End User Licence Agreement that you accept when you send the
  purchase order, or
• 50 euros to access to the ePITsolutions eLearning Module during 4 consecutive calendar days,
  starting from the date indicated in the Order Form. This access is for ONE trainee only, as stated in
  the ePITsolutions eLearning End User Licence Agreement that you accept when you send the
  purchase order, or
• 25 euros to access to the ePITsolutions eLearning Module, eTutorial part only, during 1 day,                                                              starting from the date indicated in the Order Form. This access is for ONE trainee only, as stated in                                                          the ePITsolutions eLearning End User Licence Agreement that you accept when you send the purchase order.

No refund will be granted once payment has been performed.

Contacts

ePITsolutions Europe – 8 rue Varize – 75016 Paris – France OF 117559971

ePITsolutions Europe : contact@epitsolutions.eu
Telephone France / Whatsapp : +33 613017564

Methods and evaluation tools

This ePITsolutions eLearning module is composed of an eTutorial and two ePractices (Quality
and Manufacturing).

The eTutorial explains, through animations and voice over, how to perform a root cause analysis. It
deals with the building of the RCA investigation group, the definition of the problem, the 5 Why
methodology, the 6M analysis and the 6P analysis.

The ePractices guide the trainee through 2 problems and propose 3 different root cause analysis for
the manufacturing problem and 2 different root cause analysis for the quality problem.
The first problem happens in the Quality Direction. The second one happens in the Manufacturing
workshop. Both situations are described through animations and voice over. Information is given to
the trainee step by step and he has to decide which actions he will take to identify the root causes in
the end. He will be accompanied in the process up to the selection of the corrective actions.
This module refers to 5Why, 6M and 6P tools as a way to structure the investigations.

The certificate that may be issued after the training will show the time spent on the training. The
trainee can issue his certificate. At his request or at his company request, we may also issue it and
send an electronic copy. Please note that we keep the trainee enrolled for a maximum duration of 1
month as a commitment to RGDP. Therefore, the training report will not be accessible after this one
month period – except if requested in writing differently.

The examples and scenarios have been built for the only purpose of this ePITsolutions eLearning, the
names of the companies, the appliances, the supporting documentations have been designed to help
understand the concepts. They may not be relevant on a technical point of view.

References :

IAQG SCMH – documents as available in 2017

Accessibility to disable people
Training is accessible online and is built with illustrations and audio explanations.